ElevenLabs Unveils Agent Transfer Feature for Sharing Data Among AI Agents

 

ElevenLabs debuted a new enterprise-focused feature on Monday that will allow artificial intelligence (AI) bots to connect with one another. The Agent Transfer function moves a discussion from one agent to another when certain circumstances are satisfied. The first agent also shares past discussion data with the onboarding agent so that it may contextualize the information and continue the conversation. According to the AI audio-focused startup, this functionality will enable organizations to create parallel AI agents with distinct specialisations.

ElevenLabs introduces a new agentic feature
The AI business announced the availability of the new agentic capability via X (previously known as Twitter). Agent Transfer is a feature of Conversational AI that enables two AI agents to communicate and share conversations. It is now available to corporations, but the company has not said whether the functionality would be charged separately or as part of existing programs. ElevenLabs has also outlined how developers may enable this functionality using Conversational AI on a support page.

As organizations progressively integrate AI agents into their internal and external processes, there is a need to minimize data silos so that information is not confined to one business function while being unavailable to others. While several AI companies are developing different methods to build centralized data hubs, ElevenLabs is attempting to encourage agents to communicate with one another in order to exchange data.

Conversational AI now enables seamless call transfers between agents.

This allows different teams within your company to develop specialized agents in parallel—each with its own knowledge base and tools. pic.twitter.com/mlk3YRwy2p

— ElevenLabs (@elevenlabsio) April 21, 2025

It's intriguing to see how it will operate. Assume the first AI agent is having a discussion that leads to an escalation or a situation in which its knowledge base cannot assist the human user any more. Typically, AI agents transfer the interaction to a human agent, who then continues the chat, or they record the request or complaint for a human agent to evaluate later.

Agent shift allows the AI agent to shift the discussion to another agent who may be able to serve the user more effectively. The first chatbot will also transfer the conversation history, allowing the onboarding agent to understand the whole context of the interaction thus far.

The customer service department is one important area where such a system might help firms. Enterprises may create specialist AI agents to handle general inquiries, technical inquiries, complaints, and so forth. According to the firm, using various AI systems in parallel allows enterprises to better improve their operations.

#elevenlabs #sharingdata #ai #artificialintelligence